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CyConnect

CyConnect offers a complete hosted and premise based Contact Center Solution. Based on innovative VoIP Telephone Application Grid (TAG) technology, CyConnect simplifies the complexity and lowers the capital and operating expenses of Call Centers. Inbound, outbound or blended contact centers can easily be operational in hours with complete flexibility and in a secure manner. Intuitive web based interface provides seamless integration with existing Customer Relationship Management (CRM) software.

CyConnect provides all the features required for outbound campaigns from a web browser. These include leads management, agent management, campaign management, reports and dashboard. The dialer interface for dialing, coaching and barge-in is a windows based client from where the agents can carry out all their tasks. CyConnect provides all the features required for managing a service center from the web browser, Toll free numbers or local numbers, CRM, agent management, service center management, reports and dashboard.

CyConnect call blast allows you to blast hundreds of calls as broadcast messages to generate interactive calls where customers can transfer calls to live agents, automated surveys, polls or alerts.

Outbound Calling

  • CyConnect provides all the features required for outbound campaigns from a web browser. These include leads management, agent management, campaign management, reports and dashboards. The dialer interface for dialing, coaching and barge-in is a windows based client from where agents can carry out all their tasks.
    • Multiple Dialers: Predictive, Auto, Preview
    • Leads Management and Data Import
    • IVR/ Voice Broadcasting
    • AMD Detection
    • Web Call Back
    • Campaign Management

Inbound Service Center

  • CyConnect provides all the features required for managing a service center from the web browser.
    • Toll free numbers or local numbers
    • CRM
    • Agent Management
    • Service Center Management
    • Reports and Dashboard
    • ACD, IVR & CTI
    • Customer History Database
    • Web Integrated APIs
    • Call Queuing and Parking
    • Skills Based Routing

Blended Call Center

  • The same client interface is used by agents to connect with customers by calling them or receiving calls from them. All the features available for Outbound Calling and Inbound Service Center are also available for a Blended Call Center including common features such as:
    • Conference Call, Transfer and Chat
    • Call Recording
    • Call Scripting
    • Whisper, Barge-in, Coaching
    • 3rd Party CRM Integration

Call Blast

  • CyConnect call blast allows you to blast hundreds of calls as broadcast messages to generate interactive calls where customers can transfer calls to live agents, automated surveys, polls or alerts.
    • Complete turnkey Solution
    • Fast Installation
    • Single Window Interface
    • User- friendly Management and Reporting

Functional Details

  • CyConnect call blast allows you to blast hundreds of calls as broadcast messages to generate interactive calls where customers can transfer calls to live agents, automated surveys, polls or alerts.
    • Outbound Calling
    • Multiple Dialer's: Predictive, Auto, Preview
    • Leads Management & Data Import
    • IVR/Voice Broadcasting
    • AMD Detection
    • Web Call Back
    • Campaign Management
    • DNC Compliance
    • Inbound Service Center: ACD, IVR & CTI
    • Customer History Database
    • Web Integration API
    • Call Queuing & Parking
    • Skills Based Routing Blended Call Center
    • Conference Call, Transfer & Chat
    • Call Recording
    • Call Scripting
    • Whisper, Barge-in, Coaching
    • 3rd Party CRM Integration
    • Call Blast
    • Turnkey solution
    • Fast installation
    • Single window interface
    • User-friendly management reporting
  • Compatibility with any network and systems
  • Cost effectiveness
  • Plug-n-Play usability
  • Flexible access to any network
  • Unified/ Integrated contact center suite
  • Higher productivity
  • Workforce effectiveness and satisfaction
  • Integrity and accuracy of data
  • High availability
  • Scalability
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