3 Innovative Ways How RPA Is Helping In The Healthcare Sector
Healthcare providers are dealing with multiple administrative tasks that are negatively affecting patient care Robotic Process Automation (RPA) is way for healthcare companies to improve patient care at a reduced cost, automate routine and monotonous tasks, improve employee productivity, and enable them to focus on patient facing care activities.
Healthcare organizations are facing an operational challenge in sourcing and integrating information like patient data,, manual paperwork, storing and combining health records from various internal and external sources. Healthcare industries gather and refine a huge amount of data daily from different sources like a lab information system, third-party portals, radiology information systems, insurance portals, payment processing, scheduling applications, HR applications, and ERP systems. While patient care is the focus, doctors and other staff are stuck in handling records manually between different tools and sources of information. Automation can improve the process and free capacity for patient care.
Considering the current pandemic scenario, healthcare providers either treat patients or manage and monitor these tasks manually with external assistance from off-the-shelf software. To streamline workflow processes companies are shifting to robotic process automation (RPA) technology. RPA shows great potential to save practice time and money which includes generating electronic health records (EHR), medical claim processing, and staffing level management by performing repetitive tasks at a quicker time.
Some of the benefits healthcare providers can see from RPA
- Intelligent front-office support
Software robots can effectively and automatically manage patient data e.g., by reading arriving e-faxes and transfer related patient data automatically to patient EMR file. Front office staff and provider will get notification when patient file has been updated.
- HIPAA compliant solution
Patient data privacy is critical for the organization. RPA solution will not copy or extract any patient data it just simply moves the data between the applications without storing it outside of your cyber security perimeter. Cost Efficiency and quality
Software robots can perform their tasks 24/7/365. Also, same routine tasks, which will take several minutes from person (e.g., fill in the web form) will take seconds from the robot. Also once configured robots are practically error free. Getting rid of monotonous tasks and having ability to do their work faster usually boosts staff morale.
Leveraging our out-of-the-box experience in automation in the healthcare sector, Cyret Technology can guide providers along with the successful implementation of RPA solutions. Here are some of the widely adopted innovative ways where RPA Technology-assisted customers.
- Laboratory Information System Integration with EHR
Integration with medical practices EHR- systems are slow, expensive to build and maintain. With RPA Medical labs can upload reports, receive orders, and get patient medical data easily with RPA interface. Integration is easy typically 1-2 weeks and it does not require any support from SW vendors and very little interaction from IT staff. Cost is fraction of the normal integration.
- Effective Management of Supply processes (Claims and Billing)
In Healthcare, most of the claims involve processes such as data input, processing, and evaluation. These steps conduct manually or by generic software leads to time-consuming and error-prone process which also impacts cash flow.
Automation helps to streamline the claims process by speeding up error-free data processing, also it improves revenue cycle, and solves most of the problems of inaccuracy and delays. RPA robots will fill the data according to industry regulations, manage appeals, and track the effectiveness. As a result, both payers and insurers will save time and money.
- Management of electronic health record (EMR) with eFax
EMR needs to be accessible by multiple departments, facilities, and partners, hence it is essential to keep updated. Many healthcare organizations are using legacy fax infrastructure which is expensive to maintain that slows healthcare companies’ workflows and introduces HIPPA compliant risks, increase manual paperwork, patient information security, etc.
Healthcare software vendors are improving their solutions with electronic fax servers (eFax); however, the process becomes free of paper and automatic. eFax helps customers to enhance the telehealth experience for their patients by integrating user-friendly digital faxing and add a new revenue stream.
Final Thoughts
RPA will revolutionize the healthcare industry because of its proven impact on saving time, effort and reducing costs. The digital workforce’s ability to produce and review vast volumes of medical data can make a huge contribution to improving access to treatment. It is safe to conclude that RPA is the future information management solution for the healthcare industry.
We at Cyret, have a vast experience in bringing sophisticated solutions and high-tech automation to medical institutions. Our RPA Solution is completely HIPPAA compliant, patient data will stay in your current files and use your current tools. Staff can focus on patient-facing tasks and practice will have the capacity to see more patients. Contact our experts to discuss your project and make your transition to digital health standards as smooth as possible.
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