JD Edwards
Support

JD Edwards Support

Support Services remain an essential part of driving organization efficiency, but budgetary restrictions force organizations to focus on their core competencies for success.

Cyret's scalable and reliable software allows businesses to focus on maintaining core business activities, while maintaining IT and ERP systems with predictable monthly costs.

JDE Managed Support & Services

At Cyret, you can choose the Support as a Service solution that fits your needs. A single, proven service provider, with a follow the sun support model, can support all your systems, from desktop to ERP. You can benefit from response time and cost savings by calling a single company to handle your IT needs in your company.

Cyret’s repeatable support methodology uses documented processes, support repositories, and knowledgeable staff to reduce your costs. We have documented many of the problems that you may have run into to allow you to resume business as quickly as possible, with proven solutions.

Over ten years ago, Cyret began offering our highly configurable, strategic JD Edwards EnterpriseOne and JD Edwards World ERP support offerings to companies.

We use unique and innovative systems and features, out-of-the-box thinking such as depot and local pre-configured machines to reduce the need for people at every location and increase support

Types Of JD Edwards Support Offerings

Cyret offers the best in class of managed support services offerings for JD Edwards EnterpriseOne and JD Edwards World ERP. A dedicated set of consultants who provide complete support in lines the best ITIL standards. All incidents with existing solution resolved within expected timelines
A team of Subject matter experts and developers who strive to provide the best solution to your enhancement requests

JD Edwards CNC

Functional Applications

Incident Management

Problem Management

Integrations & Extensions

ESUs, Patches and Package Builds

Business Process Optimization

Database Management

Security

Periodic updates on delivery,code currency

Private & Public Cloud Hosted Systems

Reportinf- One View, BI Publisher,OBIEE, etc.

Functional Applications

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And More

JD Edwards Third Party Support Services

Currently, Oracle JD Edwards (JDE) support customers are no longer fully supported unless they have upgraded their JDE software to EnterpriseOne 9.2 or World A9.4. Moreover, with EnterpriseOne 9.3 and World A9.5 not on Oracle's roadmap, many customers are seeing a decline in JDE support value, while costs continue to rise.

What are the advantages to you?

60% cost saving or more

Concentrate your IT staff to new vs maintenance

Increase your IT spend on new vs maintenance

Quick Switch if technology changes

Cyret, Your Trusted Partner for JDE Upgrade

The best of the implementations can fail, if support is not carried out in an appropriate manner. The essence of support services is to pre-empt any issue by thoughtful approach. There are three broad theories of maintenance viz. Reactive, Preventive, and Proactive.
Our experience and expertise focus on proactive maintenance strategy, thereby keeping user experience rich and seamless.

What We Are Offering

Ongoing, Off-Hours and Peak Period Support
Prompt delivery of support services and prompt action assured
Accessible team committed to the project’s smooth operation and success
Varied communication channels with offshore contact desk number, email feedback, etc.
Issue management system leads to channelizing issues to correct experts without losing visibility and momentum
Continuous creation of knowledge base out of issue handling