Robotic Process Automation | The Next Big Thing in Healthcare?

Through the recent introduction of robotic process automation (RPA) systems into hospitals and clinics, the healthcare industry could save billions over the coming decade. According to a survey conducted in the U.S. in 2019, 35 percent of C-suite executives stated that Robotic Process Automation (RPA) was deployed in their healthcare organization.

When you are working on some process every day, in the same way, for the same result the task starts becoming repetitive & boring. But you still end up doing it just to maintain the process flow as its important part of the organization’s data management.

Performing these kinds of unvaried processes can lead to low efficiency because of lowering human interest in mundane routine. Most importantly the time that a human resource spends on this non analytical/non-creative task could be used for more productive work.

How Robotic Process Automation in Healthcare Industry is Transforming the business processes?

Now imagine in the healthcare industry where the key challenge of the medical professionals is to engage with patients or laboratory function. Apart from these core task hospitals also needs to manage various types of data management like patient’s data & complementary processes like revenue process management.

Automating these processes can help the medical professional in the hospital to focus on their key areas of medical tasks and automation will also help in reduction of human resources required which can significantly reduce human capital costs. This is where Robotic Process Automation for healthcare is proving to be a game changer.

Robotic Process Automation is a technology which helps in this automation of the business processes. It works as a software robotics where the AI algorithm guides the “digital bots” in performing a certain set of tasks or processes imitating human actions for ex. data scanning and transferring from one system to another.

A study conducted by McKinsey showed that the healthcare sector could be automated by 36%.

So, what processes in the medical/healthcare industry can be benefited by robotic process automation?

Let's Take a look at 5 Key areas:

1. Patients Appointment Scheduling & Patient Onboarding: By automatically scanning each doctor's availability, working hours, and skills, RPA bots can offer a time slot that accommodates patients based on their symptoms. Also, doctors can work better with patients, as the bots will collect the primary details of a patient before the examination. The RPA software also sends reminders and takeaway notes to streamline the process of patient onboarding as well as their discharge.
2. Claims Management: Health insurance claims processing is tedious job and can lead to manual errors. Organizations or hospitals can use Robotic Process Automation to monitor user accounts and notify them of pending and incomplete claims. The software assists insurance companies in detecting fraud and errors in the patient’s records.
3. Payment processing: With faster Claims Management, payment processing also becomes much shorter & efficient. Time savings for both patient and hospitals can significantly increase the efficiency of the process. RPA can save 5 to 7 minutes per billing process with accurate & real-time data availability compared to manual tasks.
4. Data Entry & Data Management: There are numerous ways RPA bots can handle information-related tasks, such as extracting data, classifying files, and finding necessary contact details. Processes like Patient registration, handling medical records & repetitive data entry can be improved with increased accuracy and reduction in time required.
5. Records Keeping & Compliance management: Healthcare is one of the highly regulated industries with very stringent protocols. Complying the acts and standards governing patient health information management (like HIPAA Compliances) is crucial to reputation and profitability of an organization. It can be properly monitored with RPA and compliance updates can be made efficiently.

Other important areas where RPA in Healthcare can be imperative may include Document Digitization, Hospital Management, etc depending on client requirements & RPA partners capabilities.

Now, Where Can you find your best suitable RPA partner?

It is very important to find the RPA partner who can implement the software for you with trusted support & integrations as per your system requirements with emerging technologies.

Cyret Technologies has extensive experience in RPA space and we are working with clients from USA worth millions in revenue. Cyret has also partnered with Automation Edge, a preferred RPA & IT process automation solutions provider for advanced Intelligent Automation solution. Over the years Cyret has built the trust in the industry with its high-quality services by understanding the organization requirement from the customer to help them run their business more efficiently with lower expenses, in time!

To know more about what Cyret Technologies has already done and how it can help you contact us: salesva@cyret.com